Important - Practice Closure for Protected Learning Time (PLT) The practice will be closed on Tuesday 21st March 2023 from 12.30pm until 5.00pm for Protected Learning Time. This allows time for all staff to have training for their Continuous Professional Development. All practices throughout Wirral, Liverpool and Cheshire will be closed during this time. At 5.00pm we will re-open for administrative queries only. There will be no clinicians available in the practice after 12.30pm. We will therefore be closing E-consults at 8am to safely manage demand for the day. Econsults will re-open on Wednesday morning at the usual time. You will still be able to call the practice up until just be fore 12.30pm. However please be aware that it may take longer than usual to get through on the phone as Econsults will be switched off.Please call 111 if your issue cannot wait until the next day.
The Concourse, Grange Road, West Kirby, Wirral CH48 4HZ
Telephone: 0151 625 9171
How our appointment system works Next PPG meeting – TBA Marine Lake Health & Wellbeing Centre – a fly-through of the new build Travel Imms update Appointment data Child immunisations Closed – Tuesday 21st March from 12.30pm and other planned closure days
We operate a triage first system which allows those who have the greatest clinical need, not want, to be given an appropriate appointment. An appropriate appointment is considered to be with the most appropriate clinician for the issues shared with our team at the time of requesting care. This allows us to prioritise patients just as A&E does. Those with the least clinical need (as assessed by a clinically led triage team) will wait longer to receive an appointment or care. It is therefore important to ensure you give accurate information on your eConsult or on the phone to our team.
This approach has been developed over the last 18 months and has led to more patients being seen in a timely manner by the appropriate clinician.
You can see more figures about our appointments here.
Please click on the blue box below to submit an eConsult to the practice in order to get help from a healthcare professional.
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