PATIENT NOTICE

MARINE LAKE MEDICAL PRACTICE WILL NOT BE ISSUING FACE MASK EXEMPTION LETTERS  

Patient Notice

For all presciption queries please do not use e-consult instead please select the prescription option found at the top of the web page or click on the image to the right, thank you  

Please note eConsult is switched off from 6. 30 pm on Fridays until 6.30pm on Sundays

What to do if you need urgent mental health help:

• Please call 0300 303 3972 and our dedicated local NHS staff will support you to access the help you need;
• The helpline is open 24 hours a day, seven days a week and is open to people of all ages – including children and young people;
• The helpline is now the first port of call for mental health help – it is operated by people in your local area who will know how best to support you. If you call NHS111 you may have to wait longer for help and will be re-directed to this local service – so call 0300 303 3972;
• Please note, A&E and 999 are not the best places to get help for the majority of mental health problems – call 0300 303 3972 to be directed to the best local service to support you;
• You should still call 999 or go to A&E if you have an immediate, life-threatening emergency requiring mental or physical health assistance;
• For non-urgent help and general wellbeing advice, the CWP website contains information and links to resources to support people with anxiety, low mood, and worries relating to the current Covid-19 pandemic www.cwp.nhs.uk
• For children and young people there is also a dedicated website MyMind.org.uk

Coronavirus (COVID-19)

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Use this service if:

• you think you might have coronavirus
• in the last 14 days you've been to a country or area with a high risk of coronavirus – see coronavirus advice for travellers and a list of high risk countries on uk
• you've been in close contact with someone with coronavirus

Do not go to a GP surgery, pharmacy or hospital. Stay indoors and avoid close contact with other people. Call 111 if you need to speak to someone.

In Scotland call your GP or NHS 24 on 111 out of hours.

In Wales call 111 (if available in your area) or 0845 46 47.

In Northern Ireland call 111.

Further information and details of how to self-isolate are available on nhs.uk.

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format.

It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Accessibility Statement 

This website is run by My Surgery Website. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• zoom in up to 200% without the text spilling off the screen
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
• the is usable with Browsealoud.

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or book/cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Access

The practice is easily accessible to wheelchair users and there is a suitable toilet available.  Any patient who needs extra help can let us know at reception either in advance of the appointment or when booking in. People with a hearing difficulty can ask a receptionist to tell them when they are called. Names are shown on the screen in the waiting areas as well as a voice message when the doctor or nurse is ready to see you.