Rights & Responsibilities

Patients' Rights

Patients have the right to:

  • be registered with a doctor
  • be offered a health check on joining the practice
  • receive emergency care from the practice between 8.00am and 6.30pm Monday to Friday
  • receive appropriate drugs and medicines
  • be referred to a specialist or for a second opinion if they and the doctor agree that it is clinically necessary
  • to view their medical records, subject to the law and to know that those working for the NHS are under a legal obligation to keep the contents of medical records confidential
  • be treated as individuals and partners in their healthcare, irrespective of their sex, race, disability, age, sexual orientation and religion or belief
  • be seen within 30 minutes of their appointment time whenever possible. In the event of a delay we will offer an explanation
  • If a doctor is called away to an emergency we will tell the patients as soon as possible.  An opportunity to be seen by another doctor or to book an alternative appointment will be offered.

Patients’ Responsibilities

Patients have a responsibility to:

  • be courteous to staff
  • attend appointments on time
  • give the practice adequate notice if they need to cancel an appointment
  • limit an appointment to one person only. If another member of the family needs to be seen or discussed, a second appointment must be made
  • use online services whenever possible
  • give at least 48 hours notice for repeat prescriptions but preferably 4 working days.
  • only order medicines that you are going to use now. To reduce waste do not stockpile; once medicines have left the pharmacy they cannot be reused
  • make sure we have up to date contact details for you including email address and mobile phone number
  • register for on line services at reception so that you can order prescriptions and arrange appointments through your computer
  • Our doctors have instructed the reception staff to find out the reason for your appointment so that they can advise on the most appropriate professional for you to see. Our receptionists are trained on patient confidentiality.