Patient Access at Marine Lake & Estuary Medical Practice

We operate a triage first system which allows those who have the greatest clinical need, not want, to be given an appropriate appointment. An appropriate appointment is considered to be with the most appropriate clinician for the issues shared with our team at the time of requesting care. This allows us to prioritise patients just as A&E does. Those with the least clinical need (as assessed by a clinically led triage team) will wait longer to receive an appointment or care. It is therefore important to ensure you give accurate information on your Econsult or on the phone to our team.
This approach has been developed over the last 18 months. As you can see from the figures below our system is working better than it was last year, as more patients are being given an appointment on the day of contact.
In the August 5220 appointments were booked. Unfortunately 356 people decided not to inform us they no longer needed their appointment. Please let us know if you cannot attend your appointment so it can be given to somebody else in need. The easiest way to do this is through the NHS App or Patient Access App or whichever App you might be signed up to.
In August, 209 Phlebotomy (blood test) appointments were not attended. We currently have a 3 week wait for blood tests. Please attend your appointments or cancel them if you are not going to attend. The best way to cancel appointments is on the NHS App or Patient Access App or their website version.
Phone calls received in August 4708 of which 1636 were then helped through Econsults.
Econsults received in August 2391.
May be an image of text that says "AVAILABILITY 60% booked on the day (urgent) 4.4 days average booked to seen time 7 mins average time spent in waiting room Lab 10 60% On day 11% 4% 3% 49 656 1 13% 2-3 4-5 6-7 8-13 14+ This compares to the same period last year AVAILABILITY 46% booked on the day (urgent) 6.9 days average booked to seen time 4 mins average time spent in waiting room sram 465 8% 6% 4% On day 21% 2-3 4-5 6-7 8-13 14+"

Planned practice closures for staff training for 2022-2023

Marine Lake Medical Practice will be closed on the following afternoons for staff training. This is part of a Wirral wide scheme for GP practices to be able to provide time for Continuous Professional Development of their teams.


 Thursday 20th October 2022        12.30pm until 6.30pm. (Reception will re-open at 5pm until 6.30pm for admin queries only).                                 





FLU 21-21

High demand for GP services - September 2022

We are currently experiencing high demand for enquiries, appointments and treatment. We are also experiencing a lack of clinical resources. Non-urgent appointments are currently waiting up to two weeks to be seen. Last month we managed over 4500 phone calls and 2400 Econsults. We are sorry for the inconvenience caused and we are working hard to resolve the situation as best we can. 



Please note E-consult is open from 8.00am to 17.30pm Monday to Friday, for any medical advice needed outside of the opening hours please contact NHS111 

NHS App Update - Vaccination status

The NHS App will show your Covid vaccination status and patients can ring 119 for a paper copy of their Covid vaccinations 

You can download the NHS App and get set up without any input needed from the surgery   

For more information go to www.nhs.uk/nhsapp

Try the NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to get health advice, book appointments, order repeat prescriptions, view your GP health record and more.

If you already use Patient Access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp'





General Practice Data for Planning and Research (GPDPR)

How sharing patient data with NHS Digital helps the NHS and you:

The NHS needs data about the patients it treats in order to plan and deliver its services and to ensure that care and treatment provided is safe and effective. The General Practice Data for Planning and Research data collection will help the NHS to improve health and care services for everyone by collecting patient data that can be used to do this. For example patient data can help the NHS to:

  • monitor the long-term safety and effectiveness of care
  • plan how to deliver better health and care services
  • prevent the spread of infectious diseases
  • identify new treatments and medicines through health research

GP practices already share patient data for these purposes, but this new data collection will be more efficient and effective.

We have agreed to share the patient data we look after in our practice with NHS Digital who will securely store, analyse, publish and share this patient data to improve health and care services for everyone. This includes:

  • informing and developing health and social care policy
  • planning and commissioning health and care services
  • taking steps to protect public health (including managing and monitoring the coronavirus pandemic)
  • in exceptional circumstances, providing you with individual care 
  • enabling healthcare and scientific research

This means that we can get on with looking after our patients and NHS Digital can provide controlled access to patient data to the NHS and other organisations who need to use it to improve health and care for everyone.

Contributing to research projects will benefit us all as better and safer treatments are introduced more quickly and effectively without compromising your privacy and confidentiality.

NHS Digital has engaged with the British Medical Association (BMA)Royal College of GPs (RCGP) and the National Data Guardian (NDG) to ensure relevant safeguards are in place for patients and GP practices.

To view further information please click here to navigate to the NHS Digital Webpage which provides up to date information on the Data Collection.

Opting out of NHS Digital collecting your data

If you do not want NHS Digital to share your identifiable patient data with anyone else for purposes beyond your own care, then you can  register a National Data Opt-out.

Or ring 0300 303 5678

Opening Times

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NHS APP Prescriptions
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Mental Health Support

What to do if you need urgent mental health help:

  • Please call 0300 303 3972 and our dedicated local NHS staff will support you to access the help you need;
  • The helpline is open 24 hours a day, seven days a week and is open to people of all ages – including children and young people;
  • The helpline is now the first port of call for mental health help – it is operated by people in your local area who will know how best to support you. If you call NHS111 you may have to wait longer for help and will be re-directed to this local service – so call 0300 303 3972;
  • Please note, A&E and 999 are not the best places to get help for the majority of mental health problems – call 0300 303 3972 to be directed to the best local service to support you;
  • You should still call 999 or go to A&E if you have an immediate, life-threatening emergency requiring mental or physical health assistance;
  • For non-urgent help and general wellbeing advice, the CWP website contains information and links to resources to support people with anxiety, low mood, and worries relating to the current Covid-19 pandemic www.cwp.nhs.uk
  • For children and young people there is also a dedicated website MyMind.org.uk

Coronavirus (COVID-19) Information

Coronavirus (COVID-19)

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Use this service if:

  • you think you might have coronavirus
  • in the last 14 days you've been to a country or area with a high risk of coronavirus – see coronavirus advice for travellers and a list of high risk countries on uk
  • you've been in close contact with someone with coronavirus

Do not go to a GP surgery, pharmacy or hospital. Stay indoors and avoid close contact with other people. Call 111 if you need to speak to someone.

In Scotland call your GP or NHS 24 on 111 out of hours.

In Wales call 111 (if available in your area) or 0845 46 47.

In Northern Ireland call 111.

Further information and details of how to self-isolate are available on nhs.uk.


Risk Assessment Certificate

Welcome to Marine Lake Medical Practice & Estuary Medical Practice

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format.

It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.


a sunset over a body of water

Accessibility Statement 

This website is run by My Surgery Website. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • the is usable with Browsealoud.

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or book/cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.


The practice is easily accessible to wheelchair users and there is a suitable toilet available.  Any patient who needs extra help can let us know at reception either in advance of the appointment or when booking in. People with a hearing difficulty can ask a receptionist to tell them when they are called. Names are shown on the screen in the waiting areas as well as a voice message when the doctor or nurse is ready to see you.

NHS Friends and Family

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