CQC report Nov 2022

Posted on December 30th, 2022

We were inspected by the CQC from 21st to 23rd November 2022. We received a Requires Improvement rating in two out of five areas, Safe & Effective.

After a very challenging three years for the NHS, which involved COVID, a national blood bottle shortage and a cost-of-living crisis driving a recruitment crisis in the NHS, we are extremely disappointed by the CQC rating despite all the hard work our staff do to care for our patients.

We welcome all feedback, as we know we can always learn from it and improve what we do. We are submitting an action plan to the CQC in January and will be asking them to re-inspect us in March, before we move into our new building. We are very confident we will regain our rating of GOOD in these areas. We are pleased that our hard work, during unprecedented times for Primary Care, has been recognised in the feedback and that the ratings in three out of five areas, Responsive, Well Led and Caring were awarded as GOOD.

We are fully engaged with the CQC and pleased that the changes already made during the inspection process were acknowledged by the CQC. We understand that this result may worry some of our patients, however we would like to re-assure our patients we are working extremely hard in the areas highlighted to ensure our services are Safe & Effective in all aspects and to regain our GOOD status.